Payment and Return Policy

Plantzone strives to provide our customers with high-quality plants and products. We are thrilled that you have chosen Plantzone for your plant and seeds. Here you have all the assistance to make your shopping experience as seamless as possible.

Return Policy:

If you receive plants/products in a damaged condition, we will initiate a return or exchange. Send us an email to plantzone888@gmail.com with your order details and evidence of the issue. We are responsible for fixing the issue and we will provide you with a new replacement product without any extra charge. To ensure a smooth and successful return, please follow the guidelines below:

• Inspect the parcel thoroughly and capture any suspicious issues in a video, showing all sides and corners of the packaging.
• Make sure the shipping label on the packaging is clearly visible and legible.
• Document any defects in the plants with a clear front-view photo or video.
• The video should be continuous and not paused at any point during the opening process.

Note: Returns or exchanges are not allowed due to a change of preference regarding the color or type of plant received.

Payment Options:

We accept all debit cards and credit cards in India. We offer multiple payment options for your convenience, so you can choose the one that best suits you. Unfortunately, we do not offer cash on delivery, so payment must be made online.

If you have any questions or concerns regarding our payment and return policy, please feel free to contact us at plantzone888@gmail.com 

Cancellation Terms:

Kindly request cancellations before order processing. We are unable to accommodate cancellations after an order has been confirmed.