Return & Exchanges Policy
**Welcome to Plantzone!**
We are committed to providing you with the highest quality plants and products. We appreciate your choice of Plantzone for your gardening needs and strive to make your shopping experience as seamless as possible.
**Return Policy:**
At Plantzone, customer satisfaction is our priority. Our return policy is designed to ensure that you receive your plants in perfect condition. Here’s how we handle returns and refunds:
1. **Damaged Plants/Products:**
– If you receive a damaged plant or product, please email us at plantzone888@gmail.com with your order details and evidence of the issue.
– We will either provide a full refund or send a replacement plant/product, based on your preference, at no extra charge.
2. **Return by Customer’s Choice:**
– If you wish to return a product for any reason other than damage, you can do so at your own shipping cost.
– Once we receive the returned product in good condition, we will process a full refund.
**Frequently Asked Questions:**
1. **How many days do customers have to return a product?**
– Customers have 3 days to return a product.
2. **How can customers return your products?**
– Customers can return products by post.
3. **How will customers get the return label?**
– For defective products (incorrect, damaged by the carrier, or defective in another way), obtaining the return label is the customer’s responsibility.
– For customer remorse (purchased the wrong product, it doesn’t fit, or no longer want the item), obtaining the return label is the customer’s responsibility.
4. **What product conditions do you allow for returns?**
– Only products in new condition are allowed for returns.
**Guidelines for a Smooth Return Process:**
– Inspect the parcel thoroughly upon receipt and capture any suspicious issues in a video, showing all sides and corners of the packaging.
– Ensure the shipping label on the packaging is clearly visible and legible.
– Document any defects in the plants with a clear front-view photo or video.
– The video should be continuous and not paused at any point during the opening process.
Thank you for shopping with Plantzone! If you have any questions or concerns regarding our return policy, please feel free to contact us at plantzone888@gmail.com.
